Field Inclusion and Diversity: Continuing to build and support a diverse sales force is making great things happen 
New networks that provide a community and open forum for the field’s underrepresented groups are making a difference. In 2022, Guardian’s Field Inclusion and Diversity team launched the Hispanic Networking Group (HNG) and the LGBTQ+ Allies Group. These new groups come just one year after we launched the Women’s Empowerment Community (WEC) and Black Financial Representatives Network (BFrN).

Why are we creating these groups? 

We are committed to building an inclusive and diverse culture at Guardian because it’s the right thing to do, but also because it makes sense as the demographics of the United States continue to shift. Hispanic buying power now accounts for $1.9 trillion, according to the most recent Multicultural Economy report from the University of Georgia’s Selig Center for Economic Growth. That’s an increase of 87% in just 10 years. And the LGBTQ+ community is now the fastest growing minority segment in the US, with almost $1.4 trillion in spending power, according to The Pride Co-op, a LGBTQ+ focused market research and intelligence agency.

These new field groups talk about sales and share ideas. It’s meant to be a safe space for them to share everything with no judgement. “When you have that kind of support you don’t feel alone. Because of these groups, our diverse FRs know they can reach out to different FRs all over the country for guidance. I think that is the main reason why I have many people introducing me to other FRs and asking me to invite others to these groups,” says Maz Kamaruddin, head of Field Inclusion & Diversity at Guardian. 

Just like the WEC and BFrN, the HNG and LGBTQ+ Allies Group meet for an hour over zoom, every other month. 

Hispanic Networking Group

The HNG is led by co-executive sponsors, Ed Ayala, Chief Development Officer at Strategies for Wealth, and Luisa M Bravo, Financial Advisor at Bravo Associates.

“Being part of this group has helped me meet more of the Hispanic FRs and allowed me to hear what is working and not working in the Hispanic market. I believe this group will improve sales for FRs as we are continuously hearing from group members about what sales processes they use and the results they have achieved. This has already helped several FRs in the group create more sales,” says Ed Ayala.

“This group has helped me to take a deeper look at the market. It is also a forum where we meet each other to collaborate, support, and share ideas.  It is a platform where everyone can become a mentor or influencer,” says Luisa M Bravo.

Ed and Luisa say the Hispanic community needs the services and products that FRs provide, and this study group will help FRs serve the Hispanic community better. It will prepare FRs with resources and information for servicing this community, as well as the motivation to serve the Hispanic community. 

LGBTQ+ Allies

The LGBTQ+ Allies Group is led by co-executive sponsors Hiram Miguel Arnaud, financial analyst at Strategies for Wealth, Patrick Dickson, partner at White Rhino Financial, and Karen Jessey, financial advisor at Strategic Wealth Partners. Hiram, Patrick, and Karen all agree financial representatives gain confidence and a sense of belonging from these groups and that translates into a better connection with their communities and clients.

“As an Elite producer, the LGBTQ+ Allies Group has helped me in serving others. It has also helped me to serve as an example and inspiration to others while I am also equally inspired by other members of this group. It pushes me to show up as a leader because I would like to do my best to represent the community I am part of,” says Hiram Miguel Arnaud.

“Getting everyone to know that our field force and client base is ever increasingly diverse helps us stay connected to who we serve, now and in the future. Anytime a collective group of people build a community of learning, caring, and understanding, great things happen,” says Patrick Dickson.

“This group is so important because this business is hard enough, let alone if you are in a minority group! The LGBTQ+ Allies Group is very informative and supportive. It’s a nice, safe forum where participants can talk about anything,” says Karen Jessey

Building these communities helps create impactful careers for everyone

“Thank you” is one of the most common phrases uttered when participants of all four of these field groups share their feedback. “They learn a lot from these groups. And it’s not just newer financial professionals learning, colleagues who have been in the business for years say things like, ‘Oh I didn’t know we could do it that way’ or ‘I didn’t know we had that kind of system.’ It’s just been wonderful, positive feedback,” says Maz Kamaruddin.

Guardian continues to support the growth of these diverse networks through events as well. In early August, The Women’s Leadership Summit (WLS) brought together dozens of female FRs, and Guardian was a platinum sponsor of the American College of Financial Services’ Conference of African American Financial Professionals (CAAFP). From the WLS, many attendees raved about sessions on the future of trust and the trusted financial professional. While CAAFP attendees lauded how the conference felt purposeful and drove home that message, asking questions like, “what are you doing in your clients lives to be purposeful?” and “what are you doing in the community to be purposeful?”

And Guardian is always looking for ways to support and build our diverse network of financial representatives. A fifth field group for the Asian FR Network will make its debut in 2023.

If you’d like to join a diverse study group or know someone who you think should be invited to one, reach out to Maz Kamaruddin. These groups are open to all, not just the diverse groups called out in their names.

Philanthropy in action: 
A Guardian donation leads to new programs and research for Black financial professionals 

As a Purpose-driven company, Guardian continues to pursue opportunities to do the right thing and courageously shape the future of our communities. That’s why Guardian was the first company to donate to The American College’s new Center for Economic Empowerment and Equality® in August 2021. Since then, the Center for Economic Empowerment and Equality® has been making great changes in the financial services industry — and is being recognized for it. 
Guardian’s $1 million 2021 donation is helping to fund the Center’s Four Steps Forward initiative and programs to reach underserved communities and increase their opportunities for economic mobility. 
“The College is tremendously grateful to our partners for their generous support as we seek to narrow the wealth gap, uplift underserved communities, and diversify the financial services profession.”
George Nichols III, President and CEO of The American College of Financial Services

Nichols III continued, “The critical investments we received from Guardian allowed the Center for Economic Empowerment and Equality® to launch initiatives for lasting impact. While economic equality may not come easy, we are committed to this pursuit, ensuring the day comes when all Americans will have equal economic opportunity. The College will be part of this legacy.”

The American College Center for Economic Empowerment and Equality® is executing a bold plan to close the wealth gap for all underserved communities — including Black, Hispanic, Asian, and those living in rural America. In the past year, the Center has conducted critical research and developed innovative programs to increase financial literacy

Know Yourself, Grow Your Wealth

Know Yourself, Grow Your Wealth is a new financial education and empowerment certificate program. It gives students access to a financial toolkit that can help them increase their economic prosperity. The program levels the playing field for those who often do not have access to information or a support system to make informed financial choices.

In 2022, in partnership with the Society for Financial Education and Professional Development Inc., Know Yourself, Grow Your Wealth launched. It is currently being delivered on the campuses of more than 33 historically Black colleges and universities (HBCUs). The American College has found, based on their sample in 2022, that participants who complete this program show a statistically significant increase in self-reported financial knowledge and a statistically significant decrease in stress and anxiety.

Black Executive Leadership Program

The Black Executive Leadership Program cultivates a space for high-potential Black leaders to learn and grow alongside today’s senior leaders. This program goes beyond narrow definitions of leadership to explore applied technical skills directly relevant to financial services. It seeks to: 

  • Facilitate lifelong connections through one-on-one peer interaction
  • Deliver innovative training opportunities for executive sponsors committed to advocating for diverse talent
  • Cultivate a pipeline that will prepare up-and-coming Black professionals to move into senior and executive leadership roles

Thirty-eight (38) fellows and 24 sponsors have now completed the program, and new cohorts will be announced in 2023. The game-changing authenticity of this program made it a finalist for WealthManagement.com’s Wealthie Industry Disruptor Award. 

“I am in 100% agreement this program is an industry disruptor.” - Claude Walker, Program Fellow

“The speakers brought real-life experiences and really showed us how to be effective leaders.” Walker is a Guardian employee who participated in the program, but he’s not the only one. We currently have four additional fellows participating in the program.

Advisors of Color Philanthropy Network

In the past 24 months, hundreds of advisors of color enrolled in the Chartered Advisor in Philanthropy® (CAP®) program and joined the newly formed Advisors of Color Philanthropy Network. Guardian is a founding sponsor of this network. It all started when The American College discussed how they had less than 100 CAP® designees who were people of color. Guardian’s support sponsored the effort to intentionally identify people of color and take them through a structured program to earn their CAP®. Today, the Advisors of Color Philanthropy Network supports over 250 CAP® designees who represent underserved communities across the country.

Research

The Center’s research — Black Women Trust and the Financial Services Industry — won a 2022 Wealthie Industry Research award from WealthManagement.com. The inaugural study from the Center for Economic Empowerment and Equality® found that 60% of Black women expressed difficulty finding financial professionals they trust. This highlights a critical opportunity for the financial services industry to better connect with Black women throughout their wealth journey by building a tailored and trusting relationship. According to The Center for Economic Empowerment and Equality’s website, Black women serve as the primary breadwinner for 63% of Black households, and make up 68% of Black bachelor’s degree holders.

Conference for African American Financial Professionals

The 2022 Conference of African American Financial Professionals (CAAFP) broke attendance records, with over 1,000 individuals participating, according to The American College’s Marketing and Media Relations department. Guardian was a platinum sponsor of this event and several of our Financial Representatives attended and benefited from the program. Having the largest annual gathering of Black and African American financial professionals, their allies, and industry partners in the conference’s sixteenth year was especially meaningful to all those involved.

The American College is changing lives for the better with all of these new programs and initiatives. Guardian’s donation helped spur a lot of the change that has happened in just one year — so much so that Leyla Lesina, Head of Guardian’s Individual Markets Distribution Agency Management Team, was honored with The American College’s President’s Award in late 2022 (partly due to her support of all of the above programs and initiatives). Leyla noted, “It is a true honor to receive the 2022 President’s Award from The American College. In addition to being the leader in financial services education, the College is committed to benefiting society by delivering the highest-quality education to the professionals entrusted with the public’s financial well-being. Their mission aligns with Guardian’s Purpose in many ways, particularly on economic empowerment and equality.” 

Guardian will continue working with The American College to help narrow the wealth gap and uplift underserved communities throughout the United States. 

Home office advancements 

We’re always looking for ways to serve our clients better. Part of this involves making processes easier for them, but another part is about making things easier for our FRs. In 2022, the home office made several advancements to help the field in all you do. Park Avenue Securities (PAS), the Business Resource Center (BRC), the Marketing and Agency Distribution team, and the LBS team all made considerable improvements with platforms, programs, resources, and more.

Enhancements for Park Avenue Securities 

More options for clients and easier ways to do business with them — it sounds exactly like what everyone wants! And now, Park Avenue Securities is making it happen. In 2022, PAS made significant strides in offering a competitive platform and greater ease of doing business. 

Competitive platform

Structured notes were introduced in 2022 to help provide competitive offerings for clients. Advisors are now using structured notes as a solution to offer clients protection within their investments. And reps say they are seeing success with structured notes products because of the protection they provide during volatile markets, while still offering upside potential or income. With the current state of the market, these products are very attractive to some clients as they remove some of the risk of investing, while securing a rate of return for their portfolio. For example, a client may use income notes where they'll receive 9-11% interest over a period of time, with a 30% downside protection. This means the client has some protection if the market is down 30%. This is a huge advantage for these types of products. 

These advantages are already paying off. For the past six years, one PAS rep has been working with a client who purchased term life and variable annuity products. Throughout the relationship, the rep knew the client also had $2-3 million in bank CDs and short-term bonds. This client was reluctant to move any of this money over to PAS until recently, after structured notes products were launched. With these new products in the rep’s toolkit, he worked with the client to move $400k into income notes and the client is considering moving an additional $400k in early 2023.

That’s just one success story out of many that PAS reps have experienced thanks to all the improvements that came about in 2022 — including:

  • Investment credit lines
  • VestWiseTM – a new digital advisory solution 
  • Opportunity zone funds and alternative investments 
  • PAS branded investment content
  • Succession planning/lending
  • Envestnet Private Wealth Consulting (PWC)

Ease of doing business

In 2022, PAS also focused on improving the electronic signature experience for our clients. Because of these improvements, all documentation is now presented in a single package, documentation is requested only once at the end of the process, and additional documents are eligible for eSignature. 

“The progress and improvements made to the e-sign process has considerably changed the ease of doing business with my clients and my team,” said Annette Hammortree, owner of Hammortree Financial Services. 

PAS has a strong focus on growth, and these competitive platform and ease-of-doing-business improvements will only help achieve future successes for Park Avenue Securities.

BRC focuses on new opportunities in 2022

The Business Resource Center is always at the cutting edge of the advanced planning marketplace. In 2022, they focused on helping FRs enter new markets with events, programs, and training designed to give FRs everything they need to get started.  

The Business Market Entry (BME) Program

In April, the BRC and FR Learning and Development (L&D) launched the Business Market Entry program as a joint initiative. This activity-and-results oriented program is focused on developing the knowledge and skills necessary for successful sales in the advanced planning market. It is targeted to FRs with 2-4 years of experience who are comfortably working in their natural market, and ready to take the next step in building their business. The program is a mix of pre-recorded lectures, live presentations from mentor FRs, breakout groups with agency leaders, and activity-based homework. The 2022 class consisted of 168 engaged FRs from over 20 Guardian agencies. The feedback from participants has been overwhelmingly positive — so positive, in fact, that the BRC and L&D are planning two more sessions in 2023. “I love this class. It has been one of the best trainings that I've been a part of. Thanks to you all for the time you've invested in us,” said Michael Oberholzer of Lifetime Financial Growth after participating in the Business Market Entry program.

Qualified Plan offerings

Qualified Plans are one of the best ways to help business owners achieve a wide variety of goals — retirement planning, estate planning, and succession planning to name just a few. The BRC is committed to helping FRs achieve success in the qualified plan space. As part of their commitment to this market segment, the BRC has launched new illustrative capabilities for life insurance inside of the GPS Proposal system. These new reports explain how a Fully Insured, Solo K, Cash Balance, or Traditional Death Benefit plan works — in an easy-to-understand and client-friendly fashion — and are available for the pension trust product as well.  

Symposiums and events

The BRC started the year with a “dream team” event, featuring industry greats Robert Keebler, Ed Slott, and Bobby Samuelson. In June, the BRC held its annual, invitation only, in-person symposium in Boston. It focused on the opportunities created by the SECURE Act, and featured top Guardian FRs sharing actionable sales ideas. In August, the BRC held its virtual Qualified Plan Boot camp, with over 400 online attendees learning how to make qualified plans part of their practice. And they rounded out the year with a concept deep dive to help FRs brush up on their technical planning skills, introduced a few late-year sales ideas, and provided a legislative update.

What to expect in 2023

Be sure to look for more actionable, sales-oriented events and programs in 2023. In addition to the two BME sessions, FRs can look forward to a January kick-off webinar, a Qualified Plan Boot Camp in February, the invitation-only in-person Symposium in May, and another virtual symposium in September.

For more information on Marketing Suite and Give to Get, check out the resource center on GOL or contact us at marketingsuite@glic.com.

Marketing Suite delivers new digital marketing capabilities

Marketing and Agency Distribution is extremely proud of what they've delivered for their community partners in 2022, with the launch of a Guardian-exclusive, integrated digital marketing platform available to all FRs at no cost, as a benefit of their contract. 

Historically, digital marketing was accomplished using several different systems. In field surveys, FRs told us that having multiple platforms with independent user setup and varying price points was both confusing and inefficient. In 2020, we set a goal to change that — to consolidate, simplify, and deliver a robust, but easy-to-use experience. It’s been a terrific partnership between Distribution and Marketing  — and we are pleased to report that this vision has been realized in a platform called Marketing Suite by Guardian.

The new platform is now in use! It includes the ability to share content via social media, a personal web landing page, or through email and automated campaigns. Additionally, FRs can promote in-person or virtual events, gather registrations, and send reminders effortlessly using an event builder tool. We’ve built deep integrations to the SmartOffice customer relationship management (CRM) tool — and are creating a feature where by all FRs can quickly and easily access and segment their clients based on a range of demographic and other factors. 

There’s a tremendous variety of content available to share, starting with a broad range of third party pieces from financial and lifestyle publishers, as well as a significant amount of home office-and-vendor provided content. The platform also makes it easy for users to create their own custom content — which, once created, gets automatically moved into a compliance review. But perhaps best of all is a collection of content based on the vision of Executive Committee past president Justin Bennett. Justin felt strongly that our field community needed more content that was relevant to clients and reinforced the guidance our FRs provide. His vision is now a reality, and we call this new collection “Give to Get”.

Give to Get content has been curated solely through personal interviews with members of our own community.  It’s “our story,” as told by our own FRs, who volunteered their time to help us tell it. This collection of content is 100% aligned philosophically to the way we do business. It’s a great way to keep relevant messaging in front of clients and prospects.

For more information on Marketing Suite and Give to Get, check out the resource center on GOL or contact us atmarketingsuite@glic.com

LBS: From best to better

What does it take to sustain excellence? Ask any successful advisor, athlete, or technology company and you’ll likely get a similar answer: Always focus on getting better. That principle continues to be a driving force behind The Living Balance Sheet® (LBS) and evolution of the platform is proof of that mindset. 

The LBS team ushered in significant milestones in 2022:

  • Our new client app gives clients convenient access to their LBS account and FR directly from mobile devices. Available to subscribers’ clients at no additional cost, the first six months saw roughly 5,000 client downloads. It's a game changer for both FRs and their clients. 
  • New and enhanced Vision features and functions, including a simplified Connections experience, new wealth management-focused tools and expanded FR practice management tools — with features like Tasks, the Presentation Center, and Opportunity Reports. 
  • The largest LBS Forum yet! "Forum was great! LBS helped me reach Leaders Club for the first time. Very grateful!" This is just one example of the positive feedback we received.
The Living Balance Sheet® (LBS) and the LBS logo are service marks of The Guardian Life Insurance Company of America (Guardian), New York, NY. © Copyright 2005-2022 Guardian.

What’s next?  

  • A continued schedule of quarterly releases in 2023.  Continuing to invest in and enhance our proprietary planning platform was an easy business decision. With more than a decade of data behind us, LBS is clearly demonstrated to drive greater success for our FRs and, in turn, their clients. The magic of LBS is that subscribers drive development priorities and weigh in on every release. 
  • Development work is on-track for Legacy to be ready for sunset at the end of 2023. 
  • Save the date for the 2023 LBS Forum in Baltimore. It will take place March 20-23, 2023

Reach out to the LBS team for assistance in maximizing your use of all that LBS Vision has to offer! 

Innovation and change: You helped drive product enhancements

Underwriting enhancements, improvements in technology that aid the ease of doing business, the elimination of barriers to entry in the form of a repriced product suite and new partnerships that allow us to offer even more solutions — all came to fruition this past year to help impress your clients and improve their well-being. Our product teams have been listening to you. Consequently, many of our recent innovations and enhancements stem from your input, experience, and expertise. Thank you for sharing with us and inspiring us to make these changes to improve how consumers work with us, and how we do business with them.  

Enhanced bereavement support for beneficiaries

Empathy

Guardian partnered with 24/7 bereavement support service, Empathy, to provide on-demand, human-focused care to Guardian individual life insurance beneficiaries and their families. This complimentary access provides comprehensive grief support, guidance, emotional tools, resources, and family collaboration opportunities. 

Product advancements for life customers

HIV offering

New and revised eligibility requirements are allowing us to expand protection to more individuals affected by HIV. Guardian was among the first to offer individual life insurance for a healthy subset of individuals living with the virus, and we’re bolstering that initiative to be even more inclusive. 

New and improved products

Several products have been repriced to accommodate more of our consumers and to provide better performance. This includes EstateGuard/Joint LTC, L121, 15 Pay Whole Life, and Pension Trust Executive Strategies WL.

Easier processes

Now, you can replace old long-term care (LTC) policies with new Guardian Whole Life, which includes LTC. The enhanced "fluid-less" underwriting process is making it easier for some applicants (up to age 60) to obtain life insurance more quickly, while our investment in continual technology improvements is making it even easier to do business.

Working for the consumer

For people who pay their premiums in advance, we've increased their discount rate to 5% to keep up with rising interest rates. And a new 5% load PUA rider on the L95 product allows their extra dollars to work harder, potentially boosting the client’s policy’s cash value at an accelerated pace. 

Less invasive underwriting for disability consumers

Simplified financial requirements

In many instances, underwriting will now require less financial documentation. Underwriters will rely on the Financial Section of the application or Overhead Expense (OE) Supplement, eliminating the need for our previous Enhanced Quick Issue (EQI) programs.

Coming soon: SafeGuard360™

We're keeping the innovations coming in 2023! SafeGuard360™ is a patent-pending, single solution designed to provide essential financial protection for the life of your client. With a one-time application and underwriting process, individuals can obtain multiple kinds of protection (life, disability, long-term care), helping them build a foundation for lifelong financial well-being. 

At Guardian, Innovation is an ongoing process. We’ll continue to proactively engage with you, and listen to you to find opportunities and synergies to help us shape the future together. Your input will make doing business together easier for you and your clients, and enhance your clients' financial and emotional well-being.

To the field: Thanks for all you do!
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